Terms-Conditions

Welcome to Devnayan. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our website or purchasing our products.

1. About Devnayan

Devnayan is a brand offering handcrafted products, organic products, home décor, gifts, lifestyle products, and other related items through its official website and authorized sales channels.

2. Eligibility

By using our website or placing an order, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • The information you provide is accurate, complete, and up to date.

  • You are legally capable of entering into binding contracts under applicable law.

3. Products

Many of our products are handmade, handcrafted, natural, organic, or artisan-made. As a result:

  • Minor variations in colour, texture, size, fragrance, finish, pattern, grain, or appearance are natural and should not be considered defects.

  • Product images are for illustration purposes only. Actual products may vary slightly due to lighting, photography, monitor settings, or the handmade nature of the products.

  • We reserve the right to modify product designs, packaging, ingredients, materials, or specifications without prior notice where necessary.

4. Pricing

  • All prices are displayed in Indian Rupees (INR) unless otherwise stated.

  • Prices may change without prior notice.

  • Applicable taxes will be charged where required by law.

  • Promotional offers, discounts, and coupon codes are subject to their respective terms and may be withdrawn at any time.

5. Orders

All orders are subject to acceptance and availability.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

  • Product unavailability

  • Pricing or listing errors

  • Payment issues

  • Suspected fraud

  • Incorrect customer information

  • Operational constraints

  • Any other legitimate business reason

An order confirmation does not constitute final acceptance of your order.

6. Payments

Payments may be made using the payment methods available on our website.

We do not store complete debit card, credit card, CVV, UPI PIN, banking passwords, or other sensitive payment credentials. Payments are securely processed through authorized third-party payment providers.

7. Shipping

Shipping timelines are estimates only and are not guaranteed.

Delivery may be affected by courier delays, weather conditions, public holidays, remote locations, operational issues, or circumstances beyond our reasonable control.

Please refer to our Shipping Policy for complete details.

8. Returns, Refunds & Store Credit

Returns, refunds, replacements, and store credits are governed by our Return, Refund & Store Credit Policy.

Not all products are eligible for return or refund due to the handmade, organic, customized, or personal-use nature of many of our products.

9. Customer Responsibilities

Customers agree to:

  • Provide accurate billing and shipping information.

  • Carefully inspect products upon delivery.

  • Follow all product usage, care, storage, and safety instructions.

  • Use products only for their intended purpose.

  • Contact us promptly if any issue arises with an order.

10. Intellectual Property

All content available on this website, including but not limited to:

  • Logos

  • Brand names

  • Product names

  • Product descriptions

  • Images

  • Photographs

  • Graphics

  • Videos

  • Website design

  • Text

  • Artwork

is the intellectual property of Devnayan or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, published, or used without our prior written permission.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Devnayan shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use or inability to use our website or products

  • Delayed deliveries

  • Courier-related issues

  • Product misuse

  • Improper storage or handling

  • Third-party services

  • Events beyond our reasonable control

Our total liability, where legally applicable, shall not exceed the amount paid by the customer for the relevant order.

12. Third-Party Services

Our website may contain links to third-party websites or use third-party services, including payment gateways, courier partners, analytics providers, and social media platforms.

We are not responsible for the content, policies, or practices of such third parties.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Force Majeure

We shall not be held liable for any delay or failure to perform our obligations resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, floods, fires, pandemics, strikes, government actions, transportation disruptions, power failures, internet outages, or other unforeseen events.

15. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Updated versions will be posted on this page along with the revised “Last Updated” date. Continued use of our website after any changes constitutes acceptance of the updated Terms.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Hyderabad, Telangana, India.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Devnayan

Email: contact@devnayan.com

WhatsApp: +91 8219706963

Address: Devnayan, V.P.O Rampur,Tehshil Kasauli,Distt-Solan,Himachal Pradesh 173236, India.

We will make reasonable efforts to respond to your queries within a reasonable timeframe.

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