Shipping

Shipping Policy

This Shipping Policy explains how orders placed with Devnayan are processed, packed, shipped, and delivered.

By placing an order with us, you agree to this Shipping Policy.

2.1 Shipping Coverage

We currently ship website orders within India only.

For international requests, customers may contact us directly through WhatsApp or email. International orders may be accepted only upon request and may require a minimum order quantity of 50 pieces, subject to product type, shipping feasibility, customs requirements, payment terms, and delivery location.

2.2 Order Processing Time

Many of our products are handcrafted, made-to-order, or carefully sourced and may require preparation, material sourcing, artisan production, customization, quality inspection, labeling, or packaging.

The minimum processing time is generally 2–3 business days after order placement.

Processing time may be longer depending on:

  • Order quantity

  • Product availability

  • Availability of raw materials or packaging

  • Personalized or customized products

  • Gift boxes or hamper requirements

  • Bulk order requirements

  • Production schedule

  • Quality inspections

  • Festivals, high-demand periods, or public holidays

Bulk and custom order timelines vary based on customer requirements and will be communicated separately.

2.3 Delivery Timeline Within India

Delivery timelines depend on the shipping method selected and the delivery location.

Estimated delivery timelines after dispatch:

  • Express Shipping: Approximately 2–4 business days

  • Standard Shipping: Approximately 4–7 business days

These are estimated delivery timelines and are not guaranteed.

Delivery may be delayed due to courier issues, public holidays, weather conditions, remote locations, strikes, festivals, incorrect addresses, customer unavailability, operational issues, or circumstances beyond our reasonable control.

2.4 Shipping Partners

We usually ship through India Post.

We may also use other shipping partners, including Shiprocket or other courier services, depending on customer preference, serviceability, delivery location, product type, shipping cost, or operational requirements.

If a customer requests a specific shipping partner, additional shipping charges may apply and must be paid before dispatch.

2.5 Shipping Charges

Shipping charges are calculated based on factors including order size, weight, delivery location, selected shipping method, courier partner, and packaging requirements.

At present, we do not offer free shipping unless specifically stated under a promotional offer, coupon, campaign, or written communication.

2.6 Incorrect or Incomplete Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including house or flat number, building name, street, locality, city, state, PIN code, landmark (if applicable), and an active mobile number.

Devnayan shall not be responsible for failed deliveries, delays, returned shipments, or additional shipping charges resulting from incorrect or incomplete customer information.

If an order is returned due to an incorrect address, incomplete address, customer unavailability, refusal to accept delivery, or repeated failed delivery attempts, the customer may be required to pay additional shipping charges before the order is re-dispatched.

2.7 Tracking Details

Once an order has been dispatched, tracking details may be shared through our website, WhatsApp, email, SMS, or any other available communication channel.

Tracking updates are provided by the courier partner and may take some time to become visible.

2.8 Damage During Shipping

We take reasonable care in securely packaging all orders. However, handcrafted products, fragile décor items, glassware, ceramic products, organic goods, gift boxes, hampers, and similar products may be susceptible to damage during transit.

Any damage during shipping must be reported within 12 hours of delivery with complete supporting evidence, as described in our Return, Refund & Store Credit Policy, through WhatsApp, email, or any other official contact channel.

Where a transit damage claim is accepted after review, Devnayan’s maximum liability shall be limited to up to 50% of the total order value (excluding shipping charges), calculated after applying any discounts, offers, coupons, store credits, or promotional benefits, and based on the actual damage assessed by us.

Back to top